Around the clock monitoring
In our hosting solution we monitor everything in real-time 24/7/365. You don’t have to worry about your website crashing, for example. Most of the issues within the server are resolved with the help of an auto-healing workflow. After that we will investigate the root cause of an accident to prevent future failures.
✅ Monitor server performance and server configurations
✅ Monitor application status, for example, how CS-Cart/Multi-Vendor storefront and admin panel works
✅ And monitor logs so we can inform you about the increasing error rate
Why Cloud Hosting by ASAP Lab does not provide 24/7 human support?
We don't provide 24/7 human support because we trust our multi-layer monitoring system that does watch your server non-stop. We guarantee that in case something happens the system will try to fix the issue in automated mode or urgently escalate an incident to a duty developer or Head of Site Reliability Engineering (SRE) to double check it. The specialist will start to investigate the root cause and implement the possible solutions according to the Service Level Agreement.
The monitoring system keeps an eye 24/7 on your server performance, security integrity, back up procedure and on hundreds of other indicators. Moreover, we have a secondary monitoring system that checks the primary. So, we assure that your project has 24/7 support, but not human all the time due to complex and effective automation.
What will you do if my project becomes unavailable outside your working hours?
Let’s see how it works in general.
- Our multi-layer monitoring system detects an issue which leads to the performance degradation or any issues on the project.
- The monitoring system calls the specialist on duty on his personal mobile immediately.
- The specialist starts to investigate the root cause and find the possible solutions according to the SLA (15 min).
- All the reports about the problems and their resolutions are provided only on working days, except for cases, when we can’t resolve the issue immediately, or it needs client decision (in this case, we will contact you via MyCloud). You will find more details about disaster recovery here.
Why choose the Managed hosting solution?
- Speed & Performance optimization
- Free Migration & SSL
- High performance special-tweaked servers
- 24/7 Real-time Monitoring & SLA
- Bot/DDoS protection & Security scanning
- Full daily backups