6.1. A refund can be issued only for the Hosting service that the Company has not started providing on the date when the Customer requests a refund.
6.2. Means of issuing a refund are as follows:
6.2.1. If the Customer pays for the Hosting service via PayPal or BlueSnap, the Customer submits a corresponding request to the Help Desk. Once the Company receives such a request, the Company issues a refund through the corresponding payment system.
6.2.2. If the Customer pays for the Hosting service by wire transfer, a refund is issued upon a written notice from the Customer with specified company details and account details of the Customer required for the bank transfer according to the legislation of the Russian Federation. The Customer sends a scanned copy of the refund application form via the Help Desk and the original application form to the following address of the Company: Krasnoarmeiskaya St. 5, office 301, Ulyanovsk, Russian Federation, 432071 to Asap Lab, LTD (in Russian language 432071, Российская Федерация, Ульяновская область, г. Ульяновск, ул. Красноармейская, д. 5, офис 301, получатель - ООО "Асап Лаб"). In case the bank of the Company refuses the Company to make a refund due to insufficient data contained in the relevant application, the Company is entitled not to issue a refund until the Customer provides the necessary information.
6.3. Commissions and refund fees.
6.3.1. In case the Customer terminates the Hosting service under the Customer's initiative, the Customer pays the commission for the money transfer.
6.3.2. In case the Customer terminates the Hosting service due to the Company's fault, the Company pays the commission for the money transfer.
6.3.3. If the commission for the money transfer exceeds the amount of the returned amount and the commission is paid by the Customer, a refund cannot be issued.
6.3.4. The commission for the money transfer is defined by the organization that processes the money transfer (bank or another payment company where the Company's account is conducted).
6.3.5. If the Customer has been provided with a discount upon entering into the Service Level Agreement, the amount of the discount, in proportion to the services rendered, is subject to deduction from the refunded amount.
6.4. The payment cannot be refunded unless ten (10) days have passed since the payment has been made.
6.5. The Company may refuse to issue a refund to the Customer if such a refund contradicts the Convention against Transnational Organized Crime (adopted by General Assembly resolution 55/25 of 15 November 2000 in New York) and Council Directive 91/308/EEC of 10 June 1991 on prevention of the use of the financial system for the purpose of money laundering.
6.6. If the remaining part of the Upfront payment is less than ten (10.00) US Dollars upon terminating the Service Level Agreement, the Customer pays a fee in the amount of the remaining part of the Upfront payment.