All refund requests must be submitted to our Customer Help Desk system – https://helpdesk.simtechdev.com/
. Requests made via email, a contact form on this website, or by phone are not acceptable.
The decision about whether to grant a return request is made within one or two business days.
If the refund is granted, the user must remove all software purchased from Asap Lab and must not use the software unless another license is purchased.