Web Hosting Refund Policy ("Refund Policy")

Company means Asap Lab, LTD legal entity, duly registered and existing in accordance with the legislation of the Russian Federation.

Customer means a person or legal entity who has entered into the Service Terms and Conditions and Service Level Agreement with the Company.

Entering into the Service Level Agreement ("SLA") between the Company and the Customer means that the Customer starts using the Hosting service.

Hosting service means the service described by Service Terms and Conditions and Service Level Agreement. The full list of services rendered to the Customer is specified in the invoice issued by the Company to the Customer and paid by the Customer.

Hosting service termination means complete termination of Hosting service rendered by the Company to the Customer for an indefinite period.

Upfront payment means the payment the Customer makes for the Hosting service.

HelpDesk means the software installed on the Official Website of the Company and available on the Internet at.

2.1. The Refund Policy defines the terms of suspension and cancellation of the Hosting service by the Customer and the refund procedure.

2.2. The refund procedure is defined in section 6 of this Refund Policy and depends on the means the Customer used to pay for the Hosting service.

2.3. In accordance with the Refund Policy the Customer has the right to suspend the use of the Hosting service for an indefinite period; cancel the Hosting service in full or partially and request a refund.

3.1. The Hosting service is deemed terminated from the month following the date when the Customer has submitted the corresponding request to the Company via the Help Desk.

3.2. Starting from the second (2) month after terminating the Hosting service, the Customer is charged ten (10.00) US Dollars per month for storing the backup copy of the Customer's data on the Company's servers. The specified monthly payment is subject to subtraction on the first day of the corresponding month from the Upfront payment made by the Customer.

3.3. If the remaining amount of the Upfront payment is less than ten (10.00) US Dollars, the Service Level Agreement is deemed terminated by the Customer and all backup copies of the Customer's data shall be removed.

3.4. The Customer may cancel suspension of the Hosting service any time before termination of the Service Level Agreement.

4.1. In order to terminate the Hosting service, the Customer submits a request to the Help Desk with a corresponding application one (1) months before the date of termination of Hosting service.

4.2. In case the Customer terminates the Hosting service in full, a fee in the amount of one hundred fifty (150,00) US Dollars is charged to the Customer for the initial server configuration and project migration if the Company has started rendering such a service.

4.3. In case the Customer terminates part of the Hosting service and the Company assumes that this will lead to incapability of the Company to render other services, such termination is deemed as complete cancellation of other services related to the Hosting service. The Company will inform the Customer about this before terminating the services.

4.4. The Customer may terminate the Hosting service that has been suspended according to the terms and conditions of this Refund Policy.

4.5. In case the Customer fails to notify the Company about his wish to terminate the Hosting service, specified in point 4.1, the Company withholds a part of the Upfront payment, which is equal to a monthly payment for the Hosting service paid by the Customer without taking into consideration the discount, if the Hosting service was paid at a discounted rate.

The Customer may cancel the Hosting service if the Customer cannot use the Hosting service for more than three (3) consecutive business days due to the Company's fault. In this case the Customer will receive a full refund for the unused service that the Customer paid for.

6.1. A refund can be issued only for the Hosting service that the Company has not started providing on the date when the Customer requests a refund.

6.2. Means of issuing a refund are as follows:

6.2.1. If the Customer pays for the Hosting service via PayPal or BlueSnap, the Customer submits a corresponding request to the Help Desk. Once the Company receives such a request, the Company issues a refund through the corresponding payment system.

6.2.2. If the Customer pays for the Hosting service by wire transfer, a refund is issued upon a written notice from the Customer with specified company details and account details of the Customer required for the bank transfer according to the legislation of the Russian Federation. The Customer sends a scanned copy of the refund application form via the Help Desk and the original application form to the following address of the Company: Krasnoarmeiskaya St. 5, office 301, Ulyanovsk, Russian Federation, 432071 to Asap Lab, LTD (in Russian language 432071, Российская Федерация, Ульяновская область, г. Ульяновск, ул. Красноармейская, д. 5, офис 301, получатель - ООО "Асап Лаб"). In case the bank of the Company refuses the Company to make a refund due to insufficient data contained in the relevant application, the Company is entitled not to issue a refund until the Customer provides the necessary information.

6.3. Commissions and refund fees.

6.3.1. In case the Customer terminates the Hosting service under the Customer's initiative, the Customer pays the commission for the money transfer.

6.3.2. In case the Customer terminates the Hosting service due to the Company's fault, the Company pays the commission for the money transfer.

6.3.3. If the commission for the money transfer exceeds the amount of the returned amount and the commission is paid by the Customer, a refund cannot be issued.

6.3.4. The commission for the money transfer is defined by the organization that processes the money transfer (bank or another payment company where the Company's account is conducted).

6.3.5. If the Customer has been provided with a discount upon entering into the Service Level Agreement, the amount of the discount, in proportion to the services rendered, is subject to deduction from the refunded amount.

6.4. The payment cannot be refunded unless ten (10) days have passed since the payment has been made.

6.5. The Company may refuse to issue a refund to the Customer if such a refund contradicts the Convention against Transnational Organized Crime (adopted by General Assembly resolution 55/25 of 15 November 2000 in New York) and Council Directive 91/308/EEC of 10 June 1991 on prevention of the use of the financial system for the purpose of money laundering.

6.6. If the remaining part of the Upfront payment is less than ten (10.00) US Dollars upon terminating the Service Level Agreement, the Customer pays a fee in the amount of the remaining part of the Upfront payment.